The Cisco Secure Email Submission add-in allows you to submit feedback to Cisco about unsolicited and unwanted messages such as spam, viruses, phishing, marketing messages, and legitimate messages that were incorrectly filtered out. We use this feedback to update our filters to stop unwanted messages from getting delivered to your mailbox.
The Submission Add-in was released 21/Dec/2020.
To get started with the Submission Add-in, complete the steps below:
From the Cisco Software Download page, click the Download option for the Submission Add-in and save the .xml file to your local downloads:
Download [Requires CCO log-in]
You have two options to install the Add-in:
- Install locally in Outlook or Outlook Web
- Install centralized via Microsoft 365
Most of the time, the Submission Add-in will be deployed by an administrator for their entire organization to use, typically centralized and using Microsoft 365. It may also be installed individually by end-users, organization-managed Outlook permitting.
Example using Local install (Outlook):
Example using Centralized (via Microsoft 365) install:
- On your Outlook for Office 365/Microsoft 365 or Outlook Web App, select the message that you want to submit to Cisco.
- Open the Cisco Secure Email Submission add-in.
Do one of the following:
a) In Outlook Web App, click the ellipsis icon in the Reading pane, and click Cisco Secure Email Submission.
b) In Outlook for Windows or macOS, click the Submit Messages icon in the Ribbon.
- In the Cisco Secure Email Submission add-in pane, click one of the following categories that are appropriate for the selected message:
- Report as Spam/Phish/Virus
- Report as Legitimate
- Report as Marketing
You are now ready to start submitting messages to Cisco!
We recommend that you submit unsolicited and unwanted messages such as spam, viruses, phishing, marketing messages, and legitimate messages that were incorrectly filtered out.
The following table shows various categories of messages and when to submit such messages to Cisco:
|Category||Definition||When to Submit a Message|
|Spam/Phish/Virus||Messages that are unsolicited and undesired are often sent out in bulk to an indiscriminate recipient list. Typically, spam is sent for commercial purposes.||Delivered to your Inbox, but you consider the message as spam/phishing/virus.|
|Marketing||Advertising messages that are sent by professional marketing groups. These messages were of use at some point in time but have diminished in value to the point where you no longer want to receive them.||Delivered to your Inbox, and not detected as marketing.|
|Legitimate||The legitimate (good) message, not spam. Also known as ‘Ham.’||Detected as spam, but you consider the message legitimate.|
Please see Cisco Secure Email Add-in FAQ.
Updated about 2 months ago