Support Cases

Efficacy Guide using Cisco Secure Email

Support Cases

At this point in our guide we have provided steps for review of your configuration in order to help detection and improve efficacy. From the Introduction, we mentioned, "No two customers configurations are the same," and we understand there are times when campaigns and targeting will find ways to avoid even the most up-to-date rules and detection.

Cisco customers may open a support request at anytime via the following methods:

Support Cases will be handled based on severity and directed to the needed teams to assist. Please see our Cisco Severity and Escalations Guidelines for more information.

Guide Checklist

At this time, we have completed the following:


What’s Next

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