Support Requests

Efficacy Guide using Cisco Secure Email

Support Requests

At this point in our guide, we have provided steps to review your configuration to help detect and improve efficacy. In the Introduction, we mentioned, "No two customer configurations are the same." We understand there are times when campaigns and targeting will find ways to avoid even the most up-to-date rules and detection.

Cisco customers may open a Support Request (SR) at any time via the following methods:

Support Requests will be handled based on severity and directed to the needed teams to assist. Please see our Cisco Severity and Escalations Guidelines for more information.

Guide Checklist

At this time, we have completed the following:

What’s Next

The next section is optional.