At this point in our guide we have provided steps for review of your configuration in order to help detection and improve efficacy. From the Introduction, we mentioned, "No two customers configurations are the same," and we understand there are times when campaigns and targeting will find ways to avoid even the most up-to-date rules and detection.
Cisco customers may open a support request at anytime via the following methods:
- Open a Support Case via Talos Intelligence (*requires CCO ID and log-in)
- If you have submitted mails to Cisco via the pre-mentioned methods, please have the CID (from Talos Email Status Portal) or the Subject, Time/Date, and further information regarding the submission(s) available for the SR.
- Open a Support Case online (*requires CCO ID and log-in)
- Open a Support Case via Phone
Support Cases will be handled based on severity and directed to the needed teams to assist. Please see our Cisco Severity and Escalations Guidelines for more information.
At this time, we have completed the following:
Updated 6 months ago
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