Notification Types

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Please visit https://status.ces.cisco.com/ and subscribe to all incident notifications

What are the notification types?

Infrastructure Maintenance (Low Impact)

• Datacenter infrastructure related (routers, switches, storage, network gear).
• Patching, upgrading, adding, and modifying infrastructure equipment.

AsyncOS Upgrades (Medium Impact)

• Recommended that Customers review Release Notes provided in the initial notification.
• Upgrade phases typically run over approximately 3-4 weeks timespan.
• Done in 2 phases (SMA first, ESA second)
• Patching and Upgrading the Customer’s ESA/SMA Operating System

Informational Maintenance (Zero-Little Impact)

• Single notification sent. No Start or End notifications sent
• May not adhere to the maintenance windows listed below
• Pro-active or prep work (i.e.: running cables, adding non-production devices, etc.) for other planned maintenance windows

Emergency Maintenance (Med-High Impact)

• Urgent data center maintenance affecting the entire datacenter

When are notifications sent?

Infrastructure Maintenance (Low Impact)

• Posted on https://status.ces.cisco.com/

AsyncOS Upgrades (Medium Impact)

• These are planned weeks in advance.
• The initial notice is sent 4-6 weeks prior to upgrade phases.
• A reminder is sent a week prior to the event (5 business days).
• A reminder is sent at the start of the activities, approximately 30 to 60 minutes prior to the start.
• A reminder is sent at the conclusion of the activities

Emergency Maintenance (High Impact)

• These are treated as urgent and customer notifications are sent immediately.
• Work of this nature can commence as soon as the notification is sent.